How to access the Wellbeing service – or anything to do with appointments

1). Wellbeing Support:
a). If you have a query about your phone support, or want to cancel or change a support call appointment with the clinical team please contact your support worker directly, or contact the Wellbeing service directly.
The East Suffolk admin email address is:
Or you can phone the SPOC office on 0300 1231503

b). Urgent help: See our Urgent help link if you need emotional support urgently.

Technical help with the online resource – this is not for wellbeing support issues or appointments

2). For technical support with getting logged in or any error messages/problems accessing the site:

a). Forgotten your password -Request a password reset

b). Can’t find where to login- login here:

c). Want to turn off the weekly email supports – Please login, and turn off the automated emails in your Dashboard

d). For any other technical support needs please  visit our ticket system by completing the maths sum below and submit a query. We will aim to get back to you in 2-3 working days. NB This link is to our programming team and does not provide any emotional support advice.

To send a direct message to us, check this box and complete the maths sum, then select your topic from the ‘help topic’ dropdown once redirected.

15 + 5 =

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